Frequently Asked Questions

Starting therapy or medication support can bring up a lot of practical questions. Most people want to know how to get started, how matching works, what therapy is actually like, whether insurance is accepted, what online care looks like, and how billing works. This page is here to answer those questions clearly and directly.

Purple Sky Counseling offers in-person and online care in Utah, with therapists and medication providers supporting concerns like anxiety, depression, trauma, ADHD, PTSD, bipolar disorder, relationship issues, and other mental health needs.

A cozy living room with a wooden table holding a stack of five books in pastel colors, a speckled beige and purple mug, and a black and gold pen. In the background, there is a sofa with a purple pillow, a purple throw blanket, a sideboard with potted plants, vases, and candles, and a framed mountain landscape painting on the wall. Natural light filters through a window.

Getting started

  • The easiest way to get started is to fill out the contact form on our website. That gives us the information we need to understand what you are looking for and help connect you with a therapist or provider who may be a good fit.

    You can also call us at 385-715-0233 or email info@purpleskycounseling.com. If you call and we do not answer, leave a voicemail with your name, your number, and whether it is okay to leave a detailed message.

  • No. You do not need to know the right therapy words, diagnosis, or treatment type before reaching out. It is enough to know that something feels hard, overwhelming, painful, or unsustainable, and we can help sort out whether a therapist, a medication provider, or both make sense.

  • Yes. Part of our intake process is helping you find a therapist or medication provider who may be a good fit for your needs, preferences, location, and availability. You can also browse our Find a Therapist page if you want to explore providers before reaching out.

  • A short version is enough. Tell us what is going on, whether you want in-person or online care, whether you want to use insurance or self pay, and whether you have a location preference. You do not have to write a perfect summary of your whole history to get started.

  • If something is affecting your daily life, relationships, stress level, or sense of self, it is enough to talk about. People do not need to be in crisis for therapy or support to be helpful.

Therapy & medication

  • Therapy is personal and can feel different depending on what you are working through. It may feel supportive, relieving, challenging, honest, or some combination of all of those. In practical terms, you and your therapist will work together to understand what is going on, notice patterns that may be keeping you stuck, and figure out what might actually help.

  • No. Your therapist is not there to be a blank wall. Our therapists aim to be kind and nonjudgmental, but they also actively participate in the work. That can look like asking hard questions, offering tools, naming patterns, teaching skills, or giving honest feedback when something is getting in the way of your progress.

  • There is no standard timeline. Treatment is individualized, and the length of time you spend in therapy or medication management depends on your goals, symptoms, history, stressors, and the kind of support you need. Some people come in to work on a specific issue over a few months, while others choose longer-term support.

  • We work with adults, children and teens, couples, and families. Different therapists and providers focus on different ages, communities, and concerns, which is part of why finding the right fit matters.

  • No. Trauma is a major part of our work, but we also support concerns including anxiety and depression, child and teen mental health, relationship issues, family concerns, ADHD and autism, DBT skills, and medication management.

Appointments, locations & online options

  • Yes. We offer online therapy and other virtual services throughout Utah in addition to in-person care. Availability depends on the therapist or provider you are working with.

  • We currently have offices in Murray, Bountiful, Farmington, Heber City, South Ogden, Lehi, and St. George, along with virtual services across Utah.

  • Sometimes, yes. Whether that is possible depends on whether your therapist or provider offers both in-person and virtual sessions and which office or offices they work in. Talk with us if something about location or format needs to change so we can see what is realistic.

  • You can work with a therapist, a medication provider, or both, depending on what you need. Some people start with therapy and later add a medication provider; others begin with meds and then add a therapist when they are ready to do more in-depth work.

  • The client portal is primarily for existing clients. If you are looking to become a new client, the best place to start is our contact form. You can also call or email us if you need help getting connected with a therapist or provider.

Insurance & payment

  • Yes. We accept a number of insurance plans for psychotherapy and counseling, including PEHP, Regence Blue Cross Blue Shield, SelectHealth, HMHI, Aetna, EMI, UMR/UHC, United Medicaid, SelectHealth Medicaid, and Medicaid in Wasatch County.

  • Not necessarily. Even if we are in network with your insurance company, coverage can still differ by specific therapist or provider, by location, and by the type of service (therapy vs medication). That is why we ask you to double-check your own benefits and why we cannot promise the same coverage for every clinician.

  • Purple Sky says it can provide a superbill upon request so you can submit it to your insurance company. The FAQ notes that many insurance companies reimburse between 40% and 80% for out-of-network therapy, but that depends on your plan.

  • Self-pay rates vary by provider type. Fully licensed therapists are $200 for an initial assessment and $165 per session. CSW, MFT, ACMHC, and student intern rates are $160 for an initial assessment and $135 per session.

  • Medication evaluations are $295, and medication follow-up visits are $150 per session.

  • Copays, coinsurance, and self-pay charges are due at the time of service. Clients are also responsible for fees that are not covered by insurance or another third-party payer, and a card is required to be kept on file.

  • We accept cash, check, and all major credit cards. Third-party payment arrangements, such as bishop pay or other approved payers, may also be available when coordinated in advance.

Billing & policies

  • For billing questions, clients can email billing@purpleskycounseling.com or call the office at 385-715-0233. If you email, putting “Billing question” in the subject line helps it get to the right person more quickly.

  • Appointments must be canceled or rescheduled at least 24 hours in advance. This is a firm policy because a missed appointment is a session another client could not use.

  • The first no-show or late cancellation is billed at 50% of the full session rate. Every one after that is billed at 100% of the full rate. These fees are not covered by insurance.

  • If a third party such as a bishop, church leader, or vocational rehabilitation program is paying for your care, the arrangement needs to be coordinated in advance. A signed Release of Information may also be required so we can communicate with and bill the appropriate party.

  • No. The portal is not monitored in real time and is not for emergencies. If you or someone else is in immediate danger or having a mental-health or medical emergency, call 911 or go to the nearest emergency room. You can also reach the 988 Suicide and Crisis Lifeline by dialing 988.

Fit & values

  • No. Purple Sky Counseling is not a religious practice. Our therapists and providers come from different faith backgrounds, and our role is to support you wherever you are in your own beliefs, identity, or process.

  • Yes. Some of our therapists specialize in religious trauma, faith transitions, and supporting people who are questioning or leaving high-demand religions.

  • Yes. Our team includes providers who work with ADHD, autism, neurodivergence, LGBTQIA+ clients, and other identity-related concerns. We also offer adult ADHD and autism assessments when testing may be helpful.

  • That is okay. You do not have to pre-sort yourself correctly before reaching out. Filling out the form and telling us a little about what is going on is enough for us to start helping you figure out what kind of therapist or provider and what kind of support might make sense.